Every storage call answered. Every tenant kept in the loop.
Auto Storages answers calls, texts tenants, follows up on leads and helps manage self-storage facilities remotely, so owners can spend less time on day-to-day operations.
What we do
Call answering & conversational AI
Our support team and conversational AI answer tenant and prospect calls for each facility.
- Unit pricing, availability and common questions
- Rental and payment help
- Urgent calls transferred to the facility team
Tenant texting
Two-way text messages with tenants about their own rental and account.
- Move-in details and gate access
- Payment reminders and receipts
- Answers to support questions by text
Lead follow-up
We follow up with people who call, text or inquire, so more inquiries turn into rentals.
- Lead capture from calls and texts
- Follow-up calls and texts
Automations
Automated workflows that handle routine follow-up for each facility.
- Payment and past-due reminders
- Lien and auction notices
- Routine tenant messages from saved templates
Entry points
Simple ways for tenants and prospects to reach each facility.
- Phone numbers tenants can call or text
- Call forwarding from the facility's existing number
Reporting
Reporting on each facility's performance.
- Monthly reports by location
- Revenue, occupancy, leads and rentals
How it works
Set up the facility
We learn the facility's units, pricing and policies and work alongside its existing management software.
Connect the phone lines
The facility forwards its calls to us, and tenants can reach us by phone or text.
We handle the day-to-day
We answer calls, reply to texts, follow up on leads and send account messages, with reports for the owner.
Who it's for
- Self-storage owners and operators who want calls and tenant messages handled for them
- Multi-location owners who need every facility covered the same way
- Facilities without full-time on-site staff
- Facilities that need overflow and after-hours coverage
- Tenants of those facilities, who get fast answers by phone and text
How tenants hear from us
Tenants of the facilities we serve may receive text messages from Auto Storages about their own account, including:
- Move-in details, gate codes and rental confirmations
- Payment reminders and receipts
- Past-due, lien and auction notices required for their unit
- Appointment, insurance and account reminders
- Replies to their support questions
Text message consent
FAQ
Why am I getting texts from Auto Storages?
Auto Storages handles calls and messages for the self-storage facility where you rent or inquired. You receive texts only if you opted in on our SMS opt-in form. Account and service messages cover your own rental and account, such as move-in details, payments, reminders, auction notices and replies to your questions. Marketing messages, such as promotions and unit availability, are sent only if you checked that separate box.
How do I stop texts?
Reply STOP to any message. You'll get one confirmation text and no further messages. Reply START if you want to receive them again.
How do I get help?
Reply HELP to any message, or call (205) 236-9971.
Do you sell or share my phone number?
No. No mobile information will be shared with third parties or affiliates for marketing purposes, and text messaging opt-in data and consent are never shared with third parties. Details are in our Privacy Policy.
Will I be charged for texts?
We don't charge for our messages, but message and data rates from your mobile carrier may apply depending on your plan.
I own a storage facility. Do I need to change my management software?
No. We work alongside your existing management software.
Who answers the calls?
Our support team, together with our conversational AI. Urgent calls can be transferred to the facility's own team.
Ready to simplify your storage operations?
Call us to learn how Auto Storages can answer calls and message tenants for your facility.